Returns & Exchanges
At Iron Heart Germany, we want to ensure you are completely satisfied with your purchase. If your garment doesn't fit or meet your expectations, you can return or exchange it within 14 days of receipt.
Initiate Your Return
Log into your customer account or visit our returns portal to select the items you wish to return and state the reason for the request.
Package Your Items
Ensure the items are in their original, unwashed condition with all tags attached, and pack them securely in the original shipping box.
Ship the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized carrier location; please keep your tracking receipt.
Quality Check & Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing